KindredCare (“we”, “our”, or “us”) uses cookies and similar technologies on our website and platform to ensure secure, reliable, and personalized user experiences. This Cookie Policy explains how and why we use these technologies.
By continuing to use our website or platform, you consent to the use of cookies in accordance with this policy.
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, maintain session security, and improve overall functionality of our services.
KindredCare uses cookies only for operational and analytical purposes — not for advertising or selling user data.
2. Types of Cookies We Use
a. Essential Cookies
These cookies are necessary for the operation of our platform.
They enable you to:
- Stay logged in securely
- Complete eKYC verification
- Access encrypted caregiver and client dashboards
- Process payments through integrated providers (e.g., PayPal, Stripe, Square)
Without these cookies, KindredCare cannot deliver its core services.
b. Functional Cookies
Used to enhance user experience and support intelligent platform features, such as:
- Chatbot onboarding for caregivers and families
- Remembering preferences like language and location
- Enabling smooth OCR document uploads during verification
These cookies help us maintain a seamless and personalized onboarding process.
c. Analytical and Performance Cookies
KindredCare uses limited analytics tools to understand how the platform is used.
This helps us:
- Measure feature performance (e.g., AI caregiver matching speed)
- Identify technical issues and improve system reliability
- Monitor usage patterns for platform optimization
All analytics data is anonymized and aggregated — never linked to personal information.
d. Security Cookies
To protect user data, we employ cookies that:
- Detect suspicious logins
- Support two-factor authentication
- Maintain compliance with eKYC and AML security protocols
These are vital for maintaining the KindredCare Trust Score system and ensuring both caregivers and clients are verified safely.
3. Third-Party Cookies
Some cookies may be set by third-party providers that support KindredCare’s services, such as:
- ShuftiPro for eKYC and AML checks
- Payment processors like PayPal, Stripe, or Square
- Hosting and infrastructure partners maintaining encryption and uptime
All third-party providers comply with Canadian data protection standards and contractual confidentiality obligations.
4. Cookie Duration
Cookies on KindredCare may be:
- Session cookies — deleted automatically when you close your browser
- Persistent cookies — retained for a limited time to maintain login or security information
Retention periods depend on service type but are kept as short as possible.
5. Managing Cookies
You can control or delete cookies through your browser settings.
However, please note that disabling essential cookies may limit access to parts of the KindredCare platform, including caregiver onboarding, secure payments, or account login.
For detailed instructions, refer to your browser’s help page:
- Chrome: support.google.com/chrome
- Safari: support.apple.com/safari
- Edge: support.microsoft.com/edge
6. Changes to This Policy
KindredCare may update this Cookie Policy periodically to reflect changes in platform technology or regulatory requirements. Updates will be posted on this page with a revised “Last Updated” date.
7. Contact Us
If you have questions about our Cookie Policy or data practices, please contact:
📍 KindredCare, Canada