Welcome to KindredCare.
This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform, website, and services (collectively, “the Platform”).
By using KindredCare, you agree to the terms outlined here.
1. Purpose of Data Collection
KindredCare is an AI-powered caregiving platform that connects seniors, families, long-term care (LTC) homes, and caregivers in a safe, verified, and transparent digital environment.
To deliver these services responsibly, we collect and process certain types of personal and professional data.
2. Information We Collect
We collect information necessary to verify identities, match caregivers and families, process payments, and maintain platform security.
a. Information from Caregivers
- Full name, date of birth, and contact details
- Government-issued ID and supporting documents (for eKYC verification)
- Address, postal code, and nationality
- Educational background and professional qualifications
- Work experience, references, and uploaded CVs (processed through OCR)
- Video verification recordings (for caregivers who opt for advanced verification)
- Trust ratings, client reviews, and performance feedback
- Geolocation data during visit verification (EVV)
b. Information from Families and Seniors
- Full name and contact details
- Address and care location
- Information related to caregiving needs (e.g., mobility support, chronic conditions)
- Payment and billing details
- Ratings and feedback on caregiver services
c. Information from LTC Operators
- Business registration and contact information
- Authorized representative information
- Subscription and payment details
- Records of caregiver assignments
3. How We Use the Information
KindredCare uses the information collected for the following purposes:
- To verify user identities and ensure trust between caregivers and clients through eKYC and AML screening.
- To enable AI-powered caregiver matching, based on skills, location, and compatibility.
- To facilitate communication between caregivers, families, and LTC homes.
- To track and verify visits using Electronic Visit Verification (EVV).
- To automate payments and generate accurate invoices.
- To maintain safety and compliance with Canadian labour, privacy, and tax laws.
- To calculate and display Trust Scores that help users make informed decisions.
- To improve platform experience and system performance.
4. Legal Basis for Processing
We process personal information in accordance with applicable Canadian privacy laws and standards, including:
- Personal Information Protection and Electronic Documents Act (PIPEDA)
- Provincial privacy regulations applicable to health and labour data
Processing occurs on the basis of:
- User consent during registration and use
- Legal obligations for identity verification and financial compliance
- Contractual necessity for delivering services on the Platform
5. KYC and AML Compliance
To ensure the integrity of our platform:
- We utilize third-party verification providers (such as ShuftiPro Canada) to perform eKYC, OCR, and AML screening.
- These checks include facial and document verification, address validation, sanction list screening, and risk scoring.
- Both caregivers and clients may undergo optional mutual verification for enhanced safety.
- All verification data is encrypted and securely transmitted.
6. Data Security
We take your privacy seriously.
KindredCare uses end-to-end encryption across all data transfers and implements industry-standard safeguards to protect your personal information.
Security features include:
- Encrypted databases and SSL-secured connections
- Two-factor authentication for sensitive access
- Limited internal access to personal data
- Regular compliance audits with third-party providers
7. Data Retention
We retain user data only as long as necessary to:
- Maintain account records
- Meet legal and financial reporting requirements
- Support user claims or disputes
When data is no longer required, it is securely deleted or anonymized.
8. Sharing of Information
KindredCare does not sell or rent user data.
We may share information only with:
- Third-party verification and payment providers (for identity and transaction processing)
- Regulatory or law enforcement agencies when legally required
- System vendors or hosting partners for maintaining the platform infrastructure
All partners are bound by strict confidentiality and data protection agreements.
9. Cookies and Tracking Technologies
KindredCare uses essential cookies to:
- Maintain secure sessions
- Remember login preferences
- Improve website functionality
We do not use cookies for advertising or third-party tracking.
10. User Rights
Under Canadian privacy laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw consent and request deletion (subject to legal obligations)
- Request information about how your data has been shared
To exercise these rights, contact info@kindredcare.ca.
11. Payment Information
Payment processing on KindredCare is handled through secure third-party providers such as PayPal, Stripe, or Square.
We do not store or directly process card details on our servers.
Refunds, disputes, or chargebacks are managed according to each provider’s policies.
12. International Data Handling
KindredCare primarily operates in Canada.
In limited cases, international caregivers may undergo verification with agents located outside Canada.
All data transfers comply with Canadian privacy standards and include encryption and contractual safeguards.
13. Children’s Privacy
KindredCare does not knowingly collect or process data from individuals under the age of 18.
If such information is inadvertently collected, it will be promptly deleted.
14. Updates to This Policy
KindredCare may update this Privacy Policy periodically to reflect service or regulatory changes.
Revised policies will be published on this page with a new “Last Updated” date.
15. Contact Us
For questions, requests, or complaints regarding this Privacy Policy, please contact:
📍 KindredCare, Canada