View Your Requested Caregiver List

Basic — what's actually checked

Identity verification (eKYC): Government photo ID is uploaded and machine-read, then matched against a live selfie. Confirms the person listing is the person in the document.
CPIC criminal record check: Run through Certn against the Canadian Police Information Centre database. A listing cannot go live until this clears.
Address verification: Confirms the caregiver lives where they say, so the service-area distance shown on their listing is real.

Everything in Basic: Identity, CPIC and address, all cleared.
Vulnerable Sector Check: A deeper police check used in Canada for anyone working with children or vulnerable adults. It searches records a standard criminal record check does not reach, including pardoned sexual offences.
Two professional references: Contacted by us, not self-reported. We ask about reliability, judgement and how they were with the person in their care.

Everything in Enhanced: Including the Vulnerable Sector Check and both references.
Certification verification: PSW, nursing, First Aid and CPR certificates are uploaded, read automatically, and checked for validity and expiry. Expired certificates suspend the services they unlock.
Live video identity check: A short recorded video call confirming the person holding the certifications is the person on the listing.
Condition-specific experience: Years of experience per condition — dementia stage, diabetes type, post-surgery recovery — recorded so matching can use it.